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Pierre, Director of a computer-services company

16-02-17

Pierre is the owner of an IT services company. He manages a team of 7 technicians and works mainly for SMEs in his region. Pierre manages the entire IT infrastructure of its customers and ensures quality service.

When an incident occurs at one of Pierre's clients, he must intervene quickly. This often hurts his schedule as incidents are never scheduled.

One day, Pierre decided to take matters into his own hands by being able to anticipate the problems before the client called to let them know. To do so, he decided to use the ESIA Unity supervision service.

Following a rapid installation with its customers, Pierre was able to monitor the infrastructure of all its customers in a centralized way.

From now on, Pierre is alerted to the risks of an incident before his customers realize it and can intervene in a preventive way. By doing so, he can manage his planning much more efficiently and work more serenely.

Moreover, its level of service has greatly increased and its customers are delighted.

As Pierre says so well "With ESIA, I sleep better!".

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